Privacy Policy

Last updated: 29 April 2026

This Privacy Policy explains how Clauseworks ("we", "us", "our") collects, uses, and protects personal information when you use our website (www.clauseworks.com) or engage our services.

We are the data controller for the personal information we process. If you have any questions about this policy or how we handle your data, contact us at info@clauseworks.com.

1. Information we collect

We collect information you provide directly to us, including:

  • Contact details: name, email address, phone number, business name

  • Service information: details you share when enquiring about or instructing us on a matter

  • Payment information: processed by our payment provider (we do not store full card details)

  • Correspondence: records of communications between you and Clauseworks

We also collect limited technical information automatically when you use our website, including IP address, browser type, and pages visited, via cookies and similar technologies (see our Cookie Policy).

2. How we use your information

We use your personal information to:

  • Respond to enquiries and provide the services you request

  • Manage our client relationship with you, including invoicing and record-keeping

  • Comply with our legal and regulatory obligations

  • Improve our website and services

  • Send service-related communications (we will only send marketing communications with your consent, which you can withdraw at any time)

3. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: to provide services you have requested

  • Legitimate interests: to manage our business, respond to enquiries, and improve our services

  • Legal obligation: to comply with applicable law

  • Consent: for marketing communications and non-essential cookies

4. Sharing your information

We do not sell your personal information. We may share it with:

  • Trusted service providers (e.g. payment processors, IT and hosting providers, e-signature platforms) under appropriate contractual safeguards

  • Professional advisers (e.g. accountants, insurers) where necessary

  • Regulators or law enforcement where required by law

5. International transfers

Some of our service providers may be located outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent.

6. How long we keep your information

We retain personal information only for as long as necessary to provide our services and comply with our legal obligations. Client records are typically retained for 6 years after the end of our engagement, in line with standard professional practice.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (where applicable)

  • Object to or restrict our processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email info@clauseworks.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version.

10. Contact us

Clauseworks Email: info@clauseworks.com Phone: 0203 835 4873